Frequently Asked Questions:
When will my order be shipped?
The next business day unless it is a special order. *** These items include custom dates, special orders of any kind, non stock or special order numerals, custom ring order sizes.
Are the jewelry items plated?
No, all the jewelry items are either solid 14k gold, 10k gold, Sterling Silver or brass.
How will I know if the item I ordered is out of stock?
Generally you will be notified by email within one business day if the item is out of stock.
What is the warranty on my purchase?
30 day warranty on all retail purchases.*** (not for special orders)
30 day no questions asked, full refund upon receipt of an unused, undamaged stocked item.
After 30 days a store credit may be issued upon our discretion.
*** Special order items have a 90 day warranty against manufacture defects but are not returnable.
*** These items include custom dates, special orders of any kind, non stock or special order numerals, custom ring order sizes.
When will I get my item?
Most orders ship USPS The approximate in transit times follows:
Domestic First Class mail, takes 2-6 business days.
Domestic Priority Mail, takes 2-4 business days.
Domestic Express Mail, takes 1-3 business days.
International First Class Mail, takes 5-10 business days.
International Priority Mail, takes 3-8 business days.
The transit times are variable because of the occasionally imperfect service by the USPS.
We will do our best to ship in a timely manner, then it is out of our hands.
Who will pay the duties for international shipments?
You will be responsible for all duties and taxes.
Is there any mention of recovery programs on the packaging?
There is no mention of any anonymous programs on the package, the return address on the package is.